Refund window
You may request a full refund within 7 days of your first purchase if the service does not work as described on your device and our support team cannot resolve the problem.
What qualifies
- Persistent playback problems that support cannot fix after troubleshooting.
- Duplicate charges or billing errors.
- Service not delivered (no login details received).
What does not qualify
- Requests after the refund window.
- Problems caused by your internet connection or device that are outside our control, where you did not use the free trial.
- Fees paid to third-party app developers (for example, premium player apps).
- Accounts suspended for breaching our terms, including account sharing beyond your plan's connections.
How to request a refund
Email support@iptvv.us.com from the address on your account with the subject "Refund request", your order date and a short description of the issue. We reply within one business day, and approved refunds are returned to the original payment method, usually within 5 to 10 business days depending on your bank.